Privacy Policy

We value your privacy. This Privacy Policy describes how Apex Web Agency (“we,” “us,” “our”) collects, uses, stores, discloses, and protects your personal information in compliance with South African data protection laws (e.g. POPIA).

1. What Information We Collect

We may collect the following types of personal information:

Contact Information: name, email address, phone number, business name, address.

Account & Billing Data: billing address, payment method details (credit card, bank info), transaction history.

Technical & Usage Data: IP address, browser type, device type, operating system, pages visited, timestamps, referral data, analytics.

Content You Provide: text, images, graphics, logos, documents, files you upload.

Other Information: any additional information you provide via forms, email correspondence, or support requests.

2. How We Use Your Information

We may use your personal data for:

Providing the services you requested (design, hosting, maintenance, support).

Billing, payments, invoicing, collections.

Communicating: responding to enquiries, support, updates, notifications.

Analytics, monitoring, improving our website, services.

Legal, compliance, record-keeping.

Marketing (with your consent) — e.g. newsletters, promotions (you may opt out).

3. Legal Basis & Consent

We rely on lawful grounds such as:

Contractual necessity: to fulfill or manage your service agreement.

Consent: for marketing communications or certain data uses.

Legitimate interest: improving services, detecting fraud, security.

Compliance: legal obligations (e.g. tax, accounting, dispute resolution).

4. Disclosure & Sharing

We may share your personal data with:

Service providers & subcontractors: e.g. hosting providers, analytics tools, payment processors — under confidentiality and data protection obligations.

Third-party integrations: plugins, APIs you request (e.g. email, CRM, analytics) — subject to their privacy terms.

Legal & regulatory authorities: when required by law, court order, governmental request.

Business Transfers: if we merge, acquire, or sell parts of business, your data may be transferred under confidentiality commitments.

5. Data Storage & Security

We use reasonable technical, administrative, and organizational measures to protect data against unauthorized access, loss, alteration, or disclosure.

Data is stored on secure servers and encrypted where feasible.

However, no method is 100% secure; you accept residual risk.

6. Retention

We retain personal data as long as needed for the purposes for which it was collected (contract fulfillment, billing, legal compliance).

When no longer needed, we will securely delete or anonymize your data.

7. Your Rights

You have rights under South African data protection laws (e.g. POPIA), including:

Access: you may request a copy of your personal data we hold.

Correction: you may request correction of inaccurate or incomplete data.

Deletion / Erasure: where lawful, you may request deletion of your data.

Restriction: you may request to restrict or suspend processing.

Objection: you may object to certain processing (e.g. direct marketing).

Data portability: where applicable, you may request transfer of data to another provider.

Withdraw consent: for processing based on consent, you can withdraw at any time (without affecting prior lawful use).

To exercise these rights, contact us via [designated contact email]. We will respond within the legally required timeframe.

8. Cookies & Tracking

We may use cookies, pixels, analytics tools to collect usage data, improve user experience, track performance, detect issues.

You can control or block cookies via your browser settings (though some functionality may degrade).

We do not serve or share personal data to third parties for tracking without your consent.

9. Children & Minors

We do not knowingly collect personal data from minors (under 18). If we become aware of such data, we will delete it.

10. Changes to Privacy Policy

We reserve the right to update this Privacy Policy. The latest version will be posted on our Website with an updated “Last Updated” date. Continued use means you accept changes.

11. Contact

If you have questions, complaints, or requests regarding your privacy or data, contact us at: